Drinon Leadership Express: Managing Image, Perceptions, Credibility and Trust

In this day and age of increased scrutiny, leaders must carefully manage their professional image to prevent negative perceptions and outcomes. In addition, constituents, including followers and customers, expect their leaders to be ethical, credible and trustworthy. More than ever, the ethical behavior of leaders is under the microscope. This session covers the key elements that constitute making a favorable first impression and dealing with misperceptions while stressing the importance of attitude, appearance, non-verbal, vocal and verbal communication. The module also discusses practical aspects of ethics, moral intelligence and developing credibility and trust with others.